NAA has been built on a commitment to customer service. This commitment is an integral part of our business processes, daily activities and management philosophy.

We firmly believe we only prosper by paying attention to the needs of our clients and our staff. We are a very responsive agency, focused on creating solutions.

So, right from your first request for information, the NAA Client services, Bookings and Recruitment teams will be working to provide you with the best customer service, superior staff and high quality care.

• We’ll provide a designated contact person, responsible for servicing the day to day requirements for all key clients.
• We’ll aim to supply suitably skilled and experienced staff for every request.
• We’ll keep you fully informed of your booking details, within the agreed time frames.
• We’ll provide 24 hour Bookings and Customer Service channels.
• We’ll offer a variety of booking choices – including online, fax, and phone options.
• We’ll monitor the performance and suitability of our nurses, midwives and carers.

Our Reputation

NAA enjoys preferred provider status and public health tender panel representation with many of Australia’s leading healthcare providers – including public, private and government sector employers.

Each appointment has been earned by our agency and our staff over many years.

We meet our clients’ needs as their demand arises. Their choice of NAA staff shows that we lead the way with our solutions, service, cost-effectiveness and helpful approach.

As one of Australia’s leading nursing agencies, NAA provides:

• Professional nursing services to the NSW and Queensland Departments of Health and the community.
• Specialist and general nursing staff to the majority of metropolitan public and private acute care hospitals in Sydney, Brisbane and other major centres.
• Trained nursing staff to mental health facilities, nursing homes, medical clinics, day surgeries, industrial facilities and a variety of other healthcare sites across the region.
• Nursing staff to a wide range of rural and remote hospitals, for short, medium and long term placements. These placements include the provision of services to Indigenous Communities.